FAQS

DELIVERY TO UK

Standard Delivery - 3-5 Working Days - £3.95 (Free for orders over £50)

Orders are dispatched Monday to Saturday; they are not dispatched on Sundays.

 

TRACKING YOUR DELIVERY:

Once your order has been shipped by our warehouse team you will receive an email to let you know that your order is on its way to you. This email will contain your tracking number.

If you are unsure, please contact customer services at: customer@jamesoncarter-official.com

Please make sure when contacting customer service, that you supply both your order number and tracking number as they will need this to locate you on the system.

 

PROBLEM WITH YOUR DELIVERY?

Our Customer Service team is here to help Monday to Friday: 9am - 5pm. 

Contact us at: customer@jamesoncarter-official.com we aim to respond to your email within 48 hours.

 

Select Saturday Delivery or Sunday Delivery at checkout before 5:30pm on Friday to receive your parcel guaranteed on the day of your choice. Next Day deliveries placed after this point will arrive on the following Tuesday.

Please note, couriers do not deliver on Bank Holidays, so please allow for an extra day for delivery.

Yes! Your tracking information will be sent to you via email as soon as the order is shipped.

From receipt of order, you have 21 days to return the parcel for any refund required. 

Please visit our returns page for more information on how to return your item.

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Jameson Carter, for a full refund.

Order cancellations must be made in writing via email or letter within 14 working days after the first day of your order being delivered.

To cancel your order please contact us at customer@jamesoncarter-official.com to discuss the next steps.  

Due to the expedited nature of our picking and packing process, we usually can't process requests for orders to be cancelled, if these requests come outside of business orders and aren't within 1 hour of the order being placed. 

If however your order has already been processed, you will need to return the order to us. If we cannot adhere to your request, you will be responsible for any return costs of the item(s). 

All items are true to size, so we would always suggest getting the normal size you would in this style of the item.

If you need any further assistance, please don't hesitate to ask, we are here to help!

If you are interested in receiving updates when we have a sale, promotion or discount codes running, please sign up for our newsletter at the bottom of the webpage! 

We will also advertise all promotional news on social media.

To receive the latest news from us about trends, promotions, when bestselling items have been re-stocked and much more, please sign up for the newsletter seen on many pages on our website.

Signing up for the newsletter does sign you up for all marketing promotions from us including postal promotions and text messages. You can unsubscribe from these at any time though.

In the unlikely circumstance, you want to opt out of receiving the newsletter you can unsubscribe at the bottom of your latest newsletter from us, or by dropping us an email at customer@jamesoncarter-official.com

When you sign up for the newsletter, there also might be a little surprise waiting for you afterwards! 

We understand it can be frustrating when the sale and pricing of items are changing.

However, we can not honour the sale prices off items after the sale or promotion has finished. Once the sale has finished, all items will go back to full price, and these cannot be bought at the sale pricing.

If an item is reduced even more in our sale, and this was bought for an earlier sale price, or its original before the sale started, unfortunately, we can't honour the new price of this item. 

To be the first to know about upcoming sales and promotions, please sign up for our newsletter!

If you have been provided with a discount code from us, this can't be used in conjunction with any other offers or promotions that we have on. 

A discount code and a store credit code can't be used at the same time and only one can be used per order. 

If you have two discount codes, you can only apply one per order. 

Discount codes will be subject to change and time sensitive. 

We accept all major debit cards and credit cards.

All transactions are processed via Stripe Payments and are encrypted for your safety. All payments must be made before your order is shipped to you.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.  Additional validation and fraud checks are carried out internally. 

If you entered an old address or an incorrect address and need this changing, please email our Customer Care Team on customer@jamesoncarter-official.com with your order number and correct address and they will see what they can do. 

Our company is registered under the name BLACK & WHITE LIMITED, addressed at 8 Churchill Court, 58 Station Road, Harrow, HA2 7SA.

Company number: 11607516

Some of our items are so popular that they can go out of stock really quickly. Unfortunately, that means that occasionally we’re not able to send you all the items in your order. We understand that this can be very frustrating and we will issue you with a refund for your missing item. 

We always try to let you know before your order is shipped that there is an out of stock item and issue you with a refund. However, if you receive your parcel and there's a missing item and you haven't received an email from us, please get in contact with our support team at customer@jamesoncarter-official.com and they will be able to assist you with this. 

In the unlikely circumstance that you have received an item that is faulty, please send the item back to us so we can either refund once this has been deemed as faulty. 

Please fill in your returns form fully, writing a little explanation about the fault and where this can be found. 

Once we have received your item back to our warehouse, we will let you know via email.

If in the very unlikely circumstance that you have received a wrong item, please send the item back to us, so we can either replace or refund this for you.

Please fill in the returns form and making sure the correct name of the incorrect item is filled in on the form of what you are returning.

Once we have received your item back to our warehouse, and we have confirmed that this was sent incorrectly to you, we will notify you via email.

Unfortunately, at the moment, we can't process requests to change or edit an order once this has been placed.