Returns

HOW LONG DO I HAVE TO RETURN?

From receipt of order, you have 21 days to return the parcel for any refund required.

Returns must adhere to the following:
- Items must be returned in their original packaging
- All tags must still be attached to the unworn item/s
- Items must not contain any evidence of wear, stains or odours and be of resaleable value
- Swimwear cannot be returned if the hygiene seal has been removed

We may make a determination based on a variety of factors as stated above during our quality assessment process.

* If the above is not adhered to when you make the return then Jameson Carter reserve the right to return the item back to you.

Complete the returns form included in your order and include it in your parcel. Returns should be addressed to:

JAMESON CARTER
C/O AL DISTRIBUTION (MCR) LIMITED -RETURN DEPT.
144 BRADFORD ROAD
MILES PLATTING
MANCHESTER
M40 7AS

Please note we ask you keep proof of receipt for the return in the event of any issue. Jameson Carter reserve the right to reject any return if the team have physically not received your order and the customer cannot provide evidence to support the case. (Decision will be made on a case-by-case basis.)

We also cannot reimburse you for any shipping costs and customers are fully liable to return goods at their own cost.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

When the parcel arrives at our warehouse you will receive acknowledgment that the return is being processed. The time frame from your parcel being sent back to being processed will be within 7 working days. Should you not hear from us in this timeframe please contact our customer care email and the team will chase the matter and update you accordingly. Please ensure you retain proof of postage return for future reference and include this in any correspondence along with full name and order number when making contact. Please note we can only process your returns once your products have returned to site. Failure to provide proof will stop us from processing the return in the event of lost items.

WHAT HAPPENS IF I ORDERED WITH KLARNA?

When choosing Klarna as your payment method you will receive your invoice from Klarna when the order leaves our warehouse. Once you have returned the product(s) please login to Klarna and mark the relevant product(s) as returned. Klarna will automatically notify you of your payment total as the due date approaches.

Contact our Customer Service Team on jamesoncarter@osglobal.co.uk for further information on how to access this service.

HOW DO I SEND MY PARCEL BACK?

Return Address

JAMESON CARTER
C/O AL DISTRIBUTION (MCR) LIMITED -RETURN DEPT.
144 BRADFORD ROAD
MILES PLATTING
MANCHESTER
M40 7AS

CUSTOMER SERVICE HOURS:

Monday - Friday: 9am-5pm